What hapened to caring about the customer?

One day I believe that Brad and I will actually be able to close on our house. Our original closing date was the end of July, that was then bumped to last Friday due to the sellers not having stuff ready and Tropical storm Fay. So today we were supposed to become homeowners. Well, thanks to the Jacksonville division of our bank, Wachovia, we are not going to be able to close until next week. According to our understanding, our loan just needs to be signed off by the processor, who if they wish, can take an entire week before they have to even look at the paperwork. So, even though the bank knew our closing date, they really don't care about us, the customer. What they need to do would take approx 1 hour and we would own our home. We have politely and assertively told them that several times today to no avail. When Brad tried to be transferred to the processor in charge of our loan, he was told that they didn't have a phone! Yeah right!We were then told that the soonest they were going to look at our loan will be Monday evening. I am just so upset at their attitude, due to the fact that we were assured that they were sitting on go and everything was ready to go for today. Thankfully, we have a wonderful landlady who is not going to kick us out onto the streets, and also that U-haul was very understanding about changing our reservation date without charging us. We're also thankful to our Realtor and loan officer in Tallahassee who have done everything in their power to have us close today. Whew! I feel a smidgen better after letting off some steam! We've had so many blessing with this house that I don't need to dwell on this negative. For example, my dad was cutting our grass last night (the selling bank had neglected lawn care and the grass was waist high in some places) and our neighbor-to-be came over with his lawn mower and started cutting the back yard. I'm so glad that we are going to have such an awesome neighbor(even though his grandkids are upset that we don't have any children for them to play with). I know everything is according to Heavenly Father's plan, and there's a reason this happened, so I'm going to try not to be so upset. I'm still going to file a complaint with Wachovia though.